FREQUENTLY ASKED QUESTIONS
WHEN DOES MY ORDER SHIP?
After the 5-7 business day processing period, orders are shipped Mon-Fri unless it is a holiday. Please note, due to the pandemic, orders may be delayed.
WHAT ARE YOUR BUSINESS HOURS?
Business hours are M-F 10am-5:30pm EST
WHAT IS YOUR RETURN POLICY?
Due to the nature of the product and global pandemic, we are not accepting exchanges.
No refunds, unless there has been an error on our end.
WHAT IS MINK HAIR?
For us, Mink hair is a term we use to describe the silk, shine, and luster of our hair. Our hair does NOT come from animals.
HOW LONG IS SHIPPING/ PROCESSING?
Shipping is 2-5 business days. Please keep in mind we are not responsible for any delays due to weather or carrier delays. Standard processing is 5-7 business days.
If you see terms such as 4x4 or 13x4, it is in reference to the size of the length in inches. The smaller the numbers, the less lace you have to work with. 13x4 would cover the entire hairline from ear to ear.
WHAT IS THE DIFFERENCE BETWEEN A CLOSURE/FRONTAL?
IM A NEWBIE,WHICH WIG SHOULD I GET?
Well you've came to the right place! Our suggestion would be to start with our closure units. They don't require daily maintenance. Our headband wigs are also a great choice. There isn't any lace to deal with.
WHAT TEXTURE IS BEST FOR TRADITIONAL SEWINS?
Loose wave is perfect for traditional sewing. It blends well with fine or silky hair. If your hair is curlier, or kinkier, kinky curly is great! Especially if you're natural.